Shipping Times

I guarantee to despatch your order within three working days from receipt of your payment. Usually. I despatch on the Monday or Thursday after receipt of your order.

Back Orders

If one of your items goes into back order, it means I need to crack on and dye it! I can usually turn this around within my guaranteed three working days, however sometimes I’m waiting on yarn base deliveries and may not be able to do that. In the event of a delay, I’ll get back to you immediately I receive your order, and let you know what the likely delivery times will be. You will, of course, be entitled to a full refund if the lead time isn’t suitable to you.

Payment

Payment is made via Paypal (you don’t need a PayPal account, however). I endeavour to ship your purchases within 3 business days of your payment. If you need to cancel a transaction, please contact me as soon as you can.

Shipping

Shipping is charged at below cost. Packaging costs and any taxes are absorbed by Triskelion – we ask you to pay only what the Post Office charges us (updated October 2017).

You can choose first or second class Royal Mail delivery within the UK.

I send international parcels via standard airmail, but I can also send then ‘Signed For’. If you want me to change the shipping method, just let me know and I’ll let you know what the price is. For international shipments, please wait at least 15 days before thinking it’s gone AWOL. Customs can be a real pain.

I don’t include insurance in the delivery price, but if you want insurance on your package, or recorded delivery, please let me know and I’ll send you a revised invoice. If your package has gone missing, let me know as soon as possible and I’ll see what I can do to track it down from my end.

Refunds and Exchanges

If you decide that the yarn or fibre batt isn’t completely to your satisfaction, you can return it to me within 7 days and I will refund the purchase price (but not delivery and return charges). Items returned must be unused, and in the same condition that they were received in. Cancellation of orders prior to despatch will incur a PayPal charge payable by the buyer.